A Mutual of Omaha long-term care claim starts with a phone call to the claims department at the number printed in your policy. The company then mails the claim form and a list of required documentation, and a care coordinator — a licensed nurse employed by Mutual of Omaha — works the file in-house. Golden Age Companions provides licensed non-medical home care in Orange County and prepares the provider documentation and itemized invoices the claim requires.
Administered by: Mutual of Omaha (claims handled in-house; no third-party administrator is named in the company’s published claim material)
Request a no-cost policy review conversation, or call and speak with someone who has handled long-term care documentation before.
What to do at each stage of a Mutual of Omaha home care claim, and what documentation we supply. Jump straight to the stage you are on.
Summarized from the official sources listed at the bottom of this page. Requirements vary by policy form — always confirm against your own policy.
Mutual of Omaha’s long-term care claims policyholder guide directs the insured, or an agent acting for them, to call the claims department directly during business hours at the number listed in the policy. There is no self-serve online claim form: the company states it will send a form to complete along with a list of the documentation it needs.
Once the file is open, a care coordinator — described by the company as a licensed nurse — is assigned. The guide states that eligibility is generally determined in approximately ten business days after all requested information has been received.
Mutual of Omaha’s long-term care policy form defines a home health care agency as an entity regularly engaged in providing home health care for payment, staffed by qualified personnel, supervised by a registered nurse, licensed social worker, or physician, and holding the state licensure, certification, or accreditation required where it operates. Golden Age Companions is a California-licensed Home Care Organization, License No. 304700544.
Golden Age Companions is a licensed Home Care Organization (License No. 304700544), not an insurance company, agency, or adviser.
Requirements vary by policy and carrier. This list is a starting point, not a determination of what your policy requires.
These questions should be answered by the carrier, its administrator, or a licensed insurance professional — not by a home care agency.
For a Mutual of Omaha policyholder, capture the policy form and the claims number printed in the policy at intake. Because the claim opens by phone and the form arrives by mail, the first call should be made early — documentation from our side can be assembled in parallel.
When authorized and applicable, we can provide:
Information last reviewed: August 2026